Last Updated: June 10, 2023

At GearTrail Pro, we understand that wilderness professionals and outdoor enthusiasts demand equipment that performs flawlessly in the field. While we carefully inspect every Gransfors Bruks axe, bushcraft knife, and piece of expedition gear before shipment, we recognize that sometimes returns or exchanges are necessary. This policy outlines our straightforward process for handling such requests with the same efficiency we apply to our gear selection.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unused, in original packaging, and in resalable condition
  • Returns must be initiated within 15 days of receiving your order
  • Proof of purchase is required

Non-Returnable Items

For safety and compliance reasons, the following items cannot be returned or exchanged:

  • Bushcraft Books and Field Guides (due to potential content copying)
  • First Aid items (for hygiene reasons)
  • Insect Repellent (safety regulations)
  • Any item that has been used or removed from its original packaging

Return & Exchange Process

Step 1: Initiate Your Request

Contact our Wilderness Support Team within 15 days of receiving your order at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Step 2: Receive Authorization

Our team will respond within 24 hours (excluding weekends) with:

  • Return authorization number
  • Shipping instructions
  • Any special handling notes for outdoor equipment

Step 3: Package and Ship

Securely package your items using the original packaging whenever possible. For axes, knives, or other sharp tools, please ensure all safety sheaths are properly secured. Include:

  • Completed return form (we’ll email this to you)
  • Original packing slip or invoice

Ship to:
GearTrail Pro Returns
2154 Conifer Drive
Seattle, US 98133

Step 4: Processing

Once received, our gear specialists will inspect your return within 3 business days. We’ll notify you via email about the status of your refund or exchange.

Refund Timeline & Methods

Refunds are processed within 5 business days after we receive and inspect your return. Your refund will be issued to your original payment method:

  • Credit card (Visa, MasterCard, JCB) refunds: 3-10 business days to appear on your statement
  • PayPal refunds: Typically processed within 24 hours

Note that original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For exchanges of equal value, we’ll ship your new item as soon as we process your return. For exchanges of higher value, you’ll be charged the difference once your return is received. Expedited shipping options are available for exchanges.

Damaged or Defective Items

If you receive a damaged or defective item (rare for our field-tested gear), contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all return shipping costs.

International Returns

For customers outside our primary service regions (excluding certain Asian and remote areas):

  • You’re responsible for return shipping costs
  • Customs documentation must clearly mark the package as “Returned Goods”
  • Refunds will be processed in USD

Return Request Template

Use this template to initiate your return request:

Subject: Return Request – Order #[Your Order Number] Dear GearTrail Pro Wilderness Support Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) for return/exchange: – [Product Name] – [Quantity] – [Reason for return/exchange] I prefer: [Refund to original payment method / Exchange for (specify product)] Additional notes: [Any special circumstances or requests] Attached: [Photos if applicable, especially for damaged items] Best regards, [Your Full Name] [Your Contact Information]

Questions?

Our Wilderness Support Team stands ready to assist with any questions about returns or exchanges. Contact us at:

GearTrail Pro – Equipping Your Wilderness Journey with Confidence